Privacy Policy

Last updated:

1. Introduction

Strongvibrant (“we”, “us”, or “our”) is committed to protecting the privacy of all individuals who interact with our website located at strongvibrant.world and the walking coaching services we provide. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights in relation to it.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website or services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act. Where applicable, we also consider the requirements of the General Data Protection Regulation (GDPR) for users accessing our site from the European Economic Area.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

  • Contact details: your name, email address, and phone number when you submit our contact form or enquire about our programs.
  • Coaching preferences: information about your current activity levels, goals, schedule, and lifestyle that you share during the coaching onboarding process.
  • Payment information: billing details collected when you purchase a coaching program. Payment transactions are processed by secure third-party payment processors and we do not store complete card details.
  • Communications: any correspondence you send to us by email, phone, or through our website contact form.

2.2 Information Collected Automatically

  • Usage data: IP address, browser type and version, operating system, pages visited, time spent on pages, referring URLs, and other diagnostic data collected via cookies and similar tracking technologies.
  • Device information: information about the device you use to access our website, including hardware model and unique device identifiers.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to your enquiries and provide the coaching services you have requested.
  • To process payments and maintain records of transactions.
  • To personalise your coaching experience and tailor walking programs to your individual needs.
  • To send administrative communications such as program updates, scheduling confirmations, and billing notifications.
  • To send marketing communications about our programs, resources, and promotions, where you have provided consent.
  • To improve our website, services, and user experience by analysing usage patterns and feedback.
  • To comply with our legal obligations under Australian law.
  • To detect, prevent, and address technical issues and potential security threats.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contractual necessity: processing required to deliver the coaching services you have engaged us for.
  • Consent: where you have explicitly agreed to receive marketing communications or to the use of non-essential cookies.
  • Legitimate interests: for analytics, security monitoring, and improving our services, provided these interests do not override your rights.
  • Legal obligation: where processing is necessary to comply with applicable laws and regulations.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your information in the following limited circumstances:

  • Service providers: trusted third-party vendors who assist us in operating our website and providing services (e.g. payment processors, email delivery platforms, analytics providers). These parties are bound by confidentiality agreements and may only process your data as directed by us.
  • Legal requirements: if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our legal rights or the safety of others.
  • Business transfers: in the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. You will be notified before your personal data becomes subject to a different privacy policy.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the nature of the information:

  • Contact enquiry data: retained for up to 2 years after the last communication.
  • Active client coaching records: retained for the duration of the coaching relationship plus 3 years thereafter.
  • Financial transaction records: retained for a minimum of 7 years as required by Australian taxation law.
  • Website analytics data: retained in anonymised form for up to 26 months.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • HTTPS encryption for all data transmitted between your browser and our website.
  • Access controls limiting who within our organisation can access personal data.
  • Regular security reviews of our systems and practices.
  • Secure storage of records with restricted access permissions.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

8. Your Rights

Subject to Australian privacy law and applicable regulations, you have the following rights regarding your personal information:

  • Access: the right to request a copy of the personal information we hold about you.
  • Correction: the right to request correction of inaccurate or incomplete personal information.
  • Erasure: the right to request deletion of your personal information in certain circumstances.
  • Restriction: the right to request that we restrict the processing of your personal information in certain circumstances.
  • Portability: the right to receive your personal information in a structured, machine-readable format.
  • Objection: the right to object to processing based on legitimate interests.
  • Withdrawal of consent: where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us via our Contact page. We will respond to your request within 30 days.

9. Cookies

Our website uses cookies and similar tracking technologies. For detailed information about the types of cookies we use, how they are used, and how to control them, please refer to our Cookies Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

11. Children’s Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by a revised “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.